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We understand that privacy is important to you, and we promise to look after your personal information. Any personal information you provide to us will only be used and recorded in accordance with the Data Protection Act. We will not sell any information about you to any other party.
What information do we collect from you?
We will only have information about you if you willingly provide it. The information you provide is referred to as personal information. Please make sure you update your personal information if any of your details change.
In order to do any of the following, you will need to provide us with certain details:
* place an order
* sign up for e-newsletters
* enter competitions
* take part in a survey (in this instance, your details will be passed to a third party for research purposes only)
* give feedback to us
The details you provide may include your name, email address, delivery address, telephone number, credit or debit card number and the card's expiry date.
How will we use it?
We will use this information to fulfil any order and to communicate with you when necessary. If you provide us with your debit or credit card details, we will record them so that you can save time and use them when you next order with us.
We may also use your personal information to contact you about news and offers that we think may interest you, or to tell you if we change anything important about how the website works, or the terms of use of the website.
If you decide at any point that you no longer wish to receive messages of this nature, please contact us and send an email to let us know. Alternatively, click to unsubscribe at the bottom of any of the emails you receive.
Payments on the website are processed by a third party, which adheres to the privacy policy that is set out here. We have a non-disclosure agreement with this third party, and they are certified by all the major card issuers to hold details securely.
How long will we keep your information?
We will only keep your personal information for as long as necessary and consistent with the purpose for which you have given it to us. Except where needed to respond to a query from you or fulfil an order, we will delete your personal information on request by you.
What are 'cookies' and how do we use them?
When you place an order on the website and enter your name and details, you will become a recognised user, and we will send a cookie to your computer. A cookie is a small file that may be placed on your computer's hard disk for record-keeping purposes. Cookies do not contain any information that can personally identify you. They help us to recognise you when you visit the website and make use of the service so that the service can be tailored to your needs. Our email provider may set cookies on your browser if you open an email they send you on our behalf.
By using cookies, we can make your online experience more efficient. For example, they allow you to store your chosen items in your shopping basket, without losing them between visits, and to make the checkout process faster by having your card and delivery details ready to use.
We will also use cookies for the compilation of certain statistics (which do not identify you personally) relating to the use of the website. Such information may include the number of visits, average time spent, and other statistics relating to the website.
You may set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. If you decline to accept a cookie, some web pages may not function properly or you may not be permitted to access certain services offered on the website.
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